Delivery Times
While we endeavour to dispatch orders on the same day, particularly if placed before 10am, it’s important to note that during peak periods, there could be potential delays. In such instances, the dispatch of your order might take slightly longer than usual
We would like to inform you that all the delivery timeframes provided are stated in terms of ‘working days.’ It is important to take into consideration that weekends and bank holidays are not classified as ‘working days.’ Additionally, please be aware that festive holidays such as Eid are also considered non-working days.
Duties & Taxes
Our pricing structure is exclusive of any import or export expenses, customs duties, and taxes. Please note that while shipments within the EU and the UK are exempt from these charges, destinations outside these regions may incur customs duties, import taxes, or related fees, which could vary based on local regulations.
Pre Orders
Kindly be informed that all items labeled as pre-order items will be dispatched in accordance with the indicated timeframe specified for each respective product. In situations where a combination of in-stock items and pre-order items is included within a single order, the dispatch of the entire order will be temporarily suspended until all items are prepared for shipment. It is important to note that the majority of pre-order items typically require an average dispatch period of 6-8 weeks
Leave in a Safe Place/ Alternative Location
Please be aware that opting for an alternate delivery location, like a safe place or porch, means assuming full responsibility for any potential loss or theft of the parcel. Thank you for your understanding.
Address Accuracy
Please ensure the delivery address is submitted accurately as we cannot be liable if a incorrect address is supplied to us.