FAQs

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals!

It depends on where you are. Once shipped, orders processed in the United States will take 2-5 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your order confirmation email.

We use USPS, & UPS. You’ll be asked to select a delivery method during checkout.

In the rare instance that you received your order with a defective item, an item missing from the package or you received an incorrect item -- please be sure to email us immediately at info************. Shaans takes pride in our 100% Satisfaction Guarantee and will fix this issue as quickly as possible. To ensure a quick response, please include the following in your email:

Your 4-digit order number
The item you received by mistake (not applicable if you are missing an
item from your order)
Your current shipping address

Please keep in mind that very small items end up at the bottom of a package, please be sure to check everywhere before sending an email.

Please refer to your order confirmation email. You will receive an email with a Tracking Number once your items have been shipped out. Please check your spam folder if you can’t find it!

My package says it's been delivered, but I don't see it.
This is very common in the United States. Before emailing us, please be sure to check your front door/porch area, your mailbox, family members/neighbors, and especially any front desk/administration office in your residence (especially in apartment complexes).

Furthermore, USPS often marks a package as "delivered" much before the package arrives. Please allow a full 3-5 days after the claimed delivery date to give a chance for the package to arrive. If the package has not arrived, please contact your local post office to see if it may have been delivered or held there.

If all the above steps have been taken and no package has been found, then you will have to file a claim for a missing package through USPS. This claim can be done here.

• If we deem a package to be lost or missing, a re-shipment can only be shipped as exact duplicates of your original order, and cannot be modified or refunded. If an international shipment is marked as "signed for" and still not found, a claim must be filed with DHL.
• How can I make a change to my order?
Our number is the quickest way to make changes! Please whatsapp us on ******** immediately with your 4-digit order number and please provide the correct adjustments. If your order has not shipped by the time we get your text, we will do everything we can to make that change for you. Unfortunately, if the package has already shipped out, a possible adjustment can only be made by USPS (for US customers) or DHL (for international customers), so please contact your respective carrier to request such a change.
• I entered the wrong address at checkout. What can I do?
Please email us ****************with your 4-digit order number and please provide the correct address in that email. If your order has not shipped by the time we get to that email, we will do everything we can to make that change for you. Unfortunately, if the package has already shipped out, a possible adjustment can only be made by USPS (for US customers) or DHL (for international customers), so please contact your respective carrier to request such a change.
• If a package goes missing due to an incorrectly inputted address, we are not responsible for the package and are not under obligation to replace or refund the order.