Returns & Refunds Policy:
To Request a Return Follow CLICK HERE
1. Eligibility for Refunds:
– To be eligible for a refund, you must request a return on our returns portal within 14 days of receiving the goods.
– The returned items must be in their original, saleable condition, with all labels intact and in their original packaging.
– The company will only refund the value of the goods and not any delivery charges or costs.
2. Return Charges:
– The customer is responsible for all charges related to returning the goods, except in the case of faulty items, where the company will bear the return cost as per statutory rights.
3. Faulty Products:
– In the unlikely circumstance that you receive a faulty product you will need to contact us within 3 working days of receiving the item before proceeding with the return.
– Please note the items must be unused and unworn; if the item becomes damaged or faulty after wear, we will not be responsible, and will not accept the return.
4. Non-Returnable Items:
– Customized items, pre order items, made to order items, custom order items, and items marked as non-refundable cannot be returned.
5. Refund Processing Time:
– Refunds will be processed within 14 days of the company receiving the returned items.
6. Exchanges:
– If you want to exchange an item, you need to return it for a refund within 14 days and place a new order for the desired items.
7. Cancellation Policy:
– Cancelling items – There is no guarantee after an order has been placed that we will be able to cancel it, this is because we prioritize dispatching goods as fast as possible, so once an order is packaged we cannot cancel it.
– If we are informed of your cancellation before the items are packaged, the best way to do this would be over the phone as we may take up to 2 working days to respond to emails.
– There will be a 10% cancellation fee applied to your refund if the cancellation is processed successfully.
– (This does not apply to custom order items, pre order items, made to order items, or items specifically marked as non-refundable).
8. Refund Mode:
– Refunds will be processed only through the original mode of payment used during the purchase.
Please note that the above section about faulty items and the cancellation policy should be read and understood carefully to ensure compliance with the company’s policy in case of any issues with the products or cancellation requests.
Return Address
Shaans Boutique
xxx Road
London Xyz 1234
Important Care Instructions:
1. No Bleach or Stain Removers: Please refrain from using any bleach or stain-removing chemicals on our products.
2. Protect from Sunlight: Do not dry fabrics in direct sunlight as it may affect the material.
3. Iron with Care: Iron your clothes with caution and at a moderate temperature to preserve their quality.
4. Separate Washing: Always wash colored and white fabrics separately to avoid color bleeding.
5. Pre-Stitch Soak: Prior to stitching, soak fabrics in water for 15 minutes.
6. Dry Cleaning Recommended: We highly recommend dry cleaning for all our products to maintain their longevity and appearance.
Please Note: We are not liable for any damages caused by washing using any another method than advised.